Complainant/ Customer Name:

National ID:

Building No.:

Street:

Town/City:

Village/ District:

Governate:

Phone No:

Description of the place:

Town/City:

Village/ District:

Governate:

Phone:

Mobile No.:

Fax:

Email Address:

Date of Submission:

First for the agency to carry out its duties towards studying the complaint, the complainant must:

Submitted his complaint to the competent electricity company and did not find a solution to it.

The following attachments should be submitted by e-mail, fax, or hand delivered at the EgyptERA Premisis:

A copy of the complaint submitted to the competent electricity company.

A copy of the response of the competent company to the complaint submitted by him.

Second: The complainant must in contracts for the supply of electrical energy on medium voltage and contracts of supplying electrical energy on low voltage, taking into account the submission of a single-structure scheme for the electrical power system, indicating on it the location of the installation of the various energy meters.